Introduction

Services Provided

Certificates4uk ltd offers a variety of services, including but not limited to:

Booking and Cancellation Policy

1. Booking Confirmation

Once you book a service with Certificates4UK Ltd, you will receive an email confirmation of your appointment.
Please allow 2–4 hours for a follow-up text or email confirming your provisional date and time slot.
A final confirmation message will always be sent before the engineer’s visit.

If your booking is made by phone, text message, or through apps such as WhatsApp, it is the customer’s responsibility to keep a record of the agreed date and time.
We recommend saving the conversation or confirmation message for reference.

If you have not received written confirmation within 24 hours of booking, please get in touch with our team to verify your appointment.

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2. Cancellation Policy

We understand that plans can change. However, to ensure fairness to our engineers and manage our schedule efficiently, the following cancellation terms apply:

Full-day jobs (e.g., boiler installation, system replacement, or power flush)	Notice Required	Charge if Late Cancellation
Small jobs (e.g. CP12 Gas Safety Certificates, EICR, EPC, PAT testing)	Minimum 24 hours	50% of the service fee
Specific time slot bookings	Minimum 48 hours	50% of the service fee
Medium jobs (approx. 2–4 hours, e.g. boiler servicing or minor repairs)	Minimum 48 hours	50% of the service fee
Full-day jobs (e.g. boiler installation, system replacement, or power flush)	Minimum 72 hours	50% of the service fee

Call-out charge:

£45.

This charge applies if we attend the property at the agreed appointment time and are unable to gain access, have no access, or have no electricity and gas available to run the inspection.

⏰ Please note:

• Saturday and Sunday do not count towards the notice period.
• Cancellations made after these notice windows will automatically incur the relevant call-out or cancellation charge.
• Repeated cancellations may result in prepayment being required for future bookings.

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3. No Show Policy

If our engineer arrives at the property and:

• No one answers the door, or
• No one answers phone calls made on arrival,
• provided the key does not work

A call-out charge will be applied.
This charge covers travel, time, and scheduling costs incurred by our team. We will always provide photographs of the visit as evidence that our engineer attended the property.

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4. Building Access (Flats & Shared Properties)

For properties located within flats, apartment blocks, or gated buildings with restricted access:

• It is the landlord’s or property owner’s responsibility to ensure access is available at the time of appointment.
• Our engineers are not responsible for gaining entry to buildings with shared or controlled access (e.g., communal doors, keypads, or intercoms).
• We will not call or disturb other flats or residents to gain entry.
• The landlord, tenant, or an authorised person must be present or contactable to provide access when we arrive.

If access cannot be gained due to building restrictions or the absence of an authorised person, a call-out charge will apply.

Where possible, our engineer will make a courtesy call around 30 minutes before arrival, provided a valid contact number has been supplied. This helps ensure access to the property and avoids unnecessary call-out charges.

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5. Utility Availability

It is the landlord’s or property owner’s responsibility to ensure gas, electricity, and water supplies are available at the property.
If the engineer cannot perform the service because of:

• Unpaid utility bills,
• Prepaid gas/electric meters not topped up, or
• Water/gas being turned off,

A call-out charge will still apply.

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6. Rescheduling

If you wish to reschedule your appointment, please contact us as early as possible to avoid charges.
We will always do our best to accommodate a new time that works for you.

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7. Emergency Cancellations

If you need to cancel due to unexpected emergencies (e.g., serious illness, bereavement, or access issues beyond your control), please contact us immediately.
We may waive charges at our discretion, provided evidence or valid reasoning is supplied.

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8. How to Cancel or Reschedule

To cancel or reschedule, please contact us via:

• Email: info@certificates4uk.co.uk
• Phone: 07869520044 or 07596076700
• Address 193 Fleetside, West Molesey, Surrey KT8 2NJ

Please include your booking reference, full name, and property address when contacting us.

Certificate Renewal Responsibility

It is the customer’s responsibility to keep track of when their certificates — including Gas Safe (CP12), EICR, EPC, or boiler service — are due for renewal.
Certificates4UK Ltd does not hold or monitor expiry dates for individual properties or clients.

While we may send a reminder message or email if a service was completed in the previous year, this is provided as a courtesy only.
We cannot guarantee that reminder messages will always be sent or received, as technical issues (such as email errors, system glitches, or spam filters) may occur.

Therefore, Certificates4UK Ltd accepts no responsibility for missed renewals or overdue certificates.
Customers are strongly advised to maintain their own records and set personal reminders to ensure ongoing compliance.

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Pricing and Payment

Fixed Prices: All our prices are fixed, with no hidden costs. Prices are available on our website.

Additional Charges:

Extra rooms: Additional charges apply for extra bathrooms, toilets, utility rooms, and dining rooms separate from the kitchen

Parking and congestion charges are not included in the prices.

Weekdays (8 am- 5 pm): As shown.
Weekdays (6 pm-8 pm): An extra 50% applies.
Weekdays (8 pm- 10 pmm): An extra 200% applies.
Saturdays and Bank Holidays: An extra 25% applies

North or East postal codes: £5 extra for gas safety inspection. Additional charges may apply depending on the distance from SW15 (to be confirmed before the visit).

Certificate Amendments

£15 fee applies where changes are required due to incorrect or missing customer details.

Safety and Compliance

All engineers are Gas Safe registered and fully insured, following the Gas Industry Unsafe Situations Procedure when they notice any problems.

As a landlord, it is your duty to ensure that all electrical systems remain safe for your family or tenants.

Respect Our Engineers: We do not tolerate any aggression towards our engineers. They are permitted to leave the property if they feel threatened or encounter aggressive behavior. or

Communication and Updates

For the latest updates on new gas regulations, please check our blog. ( Coming soon)

For any bookings or inquiries, please call us or email us, as our booking system is currently under development.

Contact Information

Booking and Inquiries: You can book by phone or use our friendly booking form.

Payment Options: You can choose to pay before or after the visit via bank transfer only.

Address Requirement: Please provide your full address, including your postcode, to give you the correct time and date for your booking.

Liability and Disclaimer

We strive to provide the best possible service; however, we do not accept responsibility for any damage or loss incurred from using our services.

The content of our website is for general information purposes only and does not constitute professional advice.

We are not a handyman service. If access is required to address a water leak, gas leak, or any other issue during our service, we are not responsible for repairing any resultant damage. It is the landlord’s or property owner’s responsibility to fix any damage post-service and cover the associated costs. Our role is to provide the necessary repairs to ensure safety.

Payment and Legal Action

Timely payment for services rendered is crucial for maintaining a smooth operation and ensuring quality service delivery. All payments are due upon completion of the service unless otherwise agreed upon in writing. If payment is not received within the agreed timeframe, we reserve the right to pursue legal action to recover the owed amount.

In the event of non-payment, we will issue a reminder notice. If the outstanding balance remains unpaid after the reminder, we will proceed with further action, which may include engaging a collections agency or initiating court proceedings. This could result in additional costs to you, including legal fees and interest on the overdue amount.

We aim to resolve any payment issues amicably and encourage open communication to address any concerns promptly. However, failure to fulfill payment obligations will necessitate taking appropriate measures to protect our business interests and ensure fair compensation for services provided.

Acceptance

By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

Data Protection and GDPR Compliance

Introduction

Certificates4UK Ltd is committed to ensuring the privacy and protection of your personal data. This section outlines how we handle your data in compliance with the General Data Protection Regulation (GDPR).

Data Collection and Use

By using our services, you agree to the collection and use of your personal information in accordance with this policy. The types of data we may collect include:

• Personal identification information (Name, email address, phone number, etc.)
• Property details necessary for the provision of our services
• Payment information

Purpose of Data Collection

The data collected is used for:

• Providing and managing our services
• Communicating with you regarding your bookings and inquiries
• Processing payments
• Improving our services

Consent

By submitting your information through our website or other communication channels, you consent to having your data stored and processed as described in this policy. You can withdraw your consent at any time by contacting us.

Data Storage and Security

We implement appropriate technical and organizational measures to ensure the security of your personal data. This includes protecting it against unauthorized or unlawful processing, accidental loss, destruction, or damage.

Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements.

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can ask us to correct any inaccuracies in your personal data.
• Deletion: You can request the deletion of your personal data.
• Restriction: You can ask us to restrict the processing of your personal data.
• Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.

GDPR Agreement

By using our services, you consent to having this website store your submitted information so we can respond to your inquiry. If you wish for us to delete your information, please email us, and we will promptly comply with your request.